Terms of service

General Terms and Conditions

1. General

Thank you for your interest in Dripdocteur. In addition to being a community, it is important for us to outline our expectations, rights, and obligations with you as a consumer. These general terms and conditions apply to every offer, quotation, and/or agreement concluded between Dripdocteur and the consumer. These terms also remain valid for all agreements with Two4one that involve third parties.

2. Applicability

These general terms and conditions apply to all products offered by Dripdocteur through its online webshop and social media platforms. They apply to orders placed both online and offline. Orders for commercial business or self-employed activities are not permitted. Commercial VAT invoices for business purposes will only be issued if a formal written agreement has been established.

3. Product Information and Acceptance

3.1. Dripdocteur designs, creates, and sells clothing, fashion accessories, jewelry, and lifestyle products for children, women, and men under the Two4one label.
3.2. These general terms and conditions apply to all items sold remotely (via phone and/or website).
3.3. You must be legally competent to agree to the general terms and conditions.
3.4. By accepting these terms, you also agree to the privacy policy.

4. Order Confirmation and Pricing

4.1. Accurate and truthful information must be provided when choosing the delivery method. Required details include: email address, first and last name, address, postal code, city, phone number, delivery method, delivery country, delivery address or store pickup location, payment method, and payment information.
4.2. You are responsible for reviewing your order before confirming it. By making the payment, you finalize your order for the items in your cart.
4.3. Product prices are displayed in euros, inclusive of taxes but exclusive of shipping costs. Shipping costs are shown separately before placing the order.
4.4. Prices are valid on the date of the order.
4.5. Discounted items can only be exchanged or refunded based on their purchase value.

5. Delivery and Shipping

5.1. Orders can be delivered through one of the three major postal services (PostNL, DHL, or DPD). Dripdocteur adheres to the delivery times provided by these carriers.
5.2. Consumers can view the delivery time of their chosen carrier at checkout. If no delivery time is specified, Dripdocteur applies a maximum delivery period of 14 working days after order confirmation.
5.3. Dripdocteur is insured and will initiate an investigation with PostNL in case of a lost package. Customers will be informed of the progress and resolution via email.
5.4. Customers are legally entitled to a 14-day cooling-off period and can exercise their right of withdrawal.
5.5. Complaints or claims must be submitted using the official complaints/claims form.
5.6. Complaints or claims will not be processed if the correct procedure is not followed.

6. Return Policy and Complaints/Claims Procedure

6.1. To ensure a smooth return process, you must complete the return form in duplicate.
6.2. Return shipping costs are at your own expense.
6.3. For complaints or claims, please refer to our complaints/claims form.
6.4. Refunds will be processed within 10 working days after return confirmation, or you will receive a store credit.
6.5. Dripdocteur accepts returns only under the following conditions:

  • The label must still be attached to the item.
  • The clothing must be free of stains, damage, or odors.
  • For damage, proof of a manufacturing defect must be provided.
  • The item must be unworn.

7. Warranty and Liability

7.1. In case of defects in purchased goods, Dripdocteur will comply with statutory warranty regulations.
7.2. Goods damaged during transport can be returned using the provided return label.

8. Retention of Ownership

8.1. Dripdocteur retains ownership of all items until the designated person physically takes possession of the product.
8.2. Items subject to retention of ownership may not be resold unless prior written consent has been given by Dripdocteur.

9. Intellectual Property Rights

9.1. Dripdocteur owns the domain name of its website.
9.2. The entire website, including its components—such as text, animations, photos, videos, illustrations, drawings, graphic designs, and logos—are creative works owned by Dripdocteur.

Dripdocteur exclusively holds the right to use the mentioned intellectual property, as well as related personal rights, trademarks, creative works, data files, interpretations, and image rights, either as the client or with formal permission.

9.3. Aemilus Loth reserves the right to appoint a replacement in consultation with the client. In case of force majeure, the client cannot claim compensation for damages, including but not limited to loss of income.

Using the entire website, or any part of it, including downloading, reproducing, transferring, representing, or distributing for personal or non-commercial purposes, is strictly prohibited. Any party found to be infringing intellectual property rights, including copyright violations, will be held liable.

10. Liability

10.1. Dripdocteur strives to ensure the accuracy and timely updates of the information published on its website. The company reserves the right to make corrections to the content at any time without prior notice.

Dripdocteur is not liable for:

  • Errors, inaccuracies, or omissions in the information available on the website.
  • Damages resulting from unauthorized modifications to website content by third parties.
  • Direct or indirect damages caused by force majeure, such as:
    • Civil war, uprisings, or riots
    • Natural disasters
    • Failures or defaults by suppliers, carriers, or third parties
    • Unexpected power, internet, or telecom outages
    • Computer viruses
    • Strikes or government actions
    • Unforeseen transportation issues
    • Severe weather conditions or work interruptions

If a force majeure event occurs, causing Two4one to be unable to fulfill one or more obligations to the consumer, those obligations will be suspended until Two4one can fulfill them.

In the event Dripdocteur is held liable for direct damages, such liability is limited to the invoiced amount or the portion of the assignment to which the liability applies.

Direct damages refer to:

  • Defects in Dripdocteur products resulting in reasonable costs, unless these defects cannot be attributed to the company.

10.2. Dripdocteur will not be liable for costs, damages, or interest arising indirectly or directly as a result of force majeure, acts, or omissions of the consumer or third parties.

11. Disputes

In case of disputes, these will be submitted to the competent court in the place of business of Dripdocteur.

All agreements are subject to Dutch law.

Issued on March 1, 2024 – General Terms and Conditions, Version 1 (2024)